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As Alaska Air Cuts Costs, Employee Discontent Grows And Passenger Loyalty is At Risk
Amid a constant push for cost cutting, a challenging merger at Alaska Airlines and operational turmoil at Horizon Air, many Alaska Air pilots and cabin crew are deeply dissatisfied. Facing stiff competition from Delta, Alaska’s winning reputation for customer service is at risk. (www.seattletimes.com) More...
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Always sad when management cares more about absentee stockholders than aircrews and passengers.
Indeed. When I began my airline career with West Coast Airlines in 1963, we were not 'just another number'. Over the years I have see Frank Lorenzo, Najeeb E. Halaby Jr and other destroy their airlines. Mergers, acquisitions, all bring us to where we are today. 31" coach seats, no food service, and in some instances...embittered employees who are saying: 'I'm mad as hell and I'm not going to take it anymore.' My 40 year airline career saw the Golden Age of flight,`Nevermore.'