Lineups loom as Air Canada agents strike

Customer service agents at Air Canada have walked off the job after union negotiators balked at the airline’s proposals to revamp pensions. The Canadian Auto Workers union, which represents about 3,200 airport check-in agents and 600 call centre staff, is warning its members that management wants to gut the carrier’s defined-benefit pensions, which provide a guaranteed level of payout on retirement. (www.theglobeandmail.com) More...